Click here for frequently asked questions about Expo 2025 Osaka, Kansai, Japan.

Inquiries About Admission Tickets and ExpoID (Admission tickets and ExpoID only)

Email Inquiries

• * Support is available in Japanese or English.

• * Due to the large number of inquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.
• * If you are unable to contact us using the button above, click “here”.

We will send notifications and respond to inquiries related to the ExpoID by email or phone. We do not use text messages for communication.

We will send notifications using an email address from one of the following domains:
xxx@expo2025info.jp
xxx@expo2025.or.jp
xxx@expo2025-support.jp
xxx@accounts.expo2025.or.jp

Inquiries about
“EXPO2025 Digital Wallet”

If you have an inquiry about the EXPO2025 Digital Wallet, please contact us using one of the following:
Click here for the EXPO2025 Digital Wallet FAQ

Email Inquiries

• * Email support hours are 9:00 a.m.ー5:00 p.m. (Japan time) on weekdays.
• * We will respond to inquiries in the order received, but it may take some time to respond to emails. Thank you for your understanding.

Inquiries about EXPO 2025
Official Licensed Products

EXPO 2025 Official Licensed Products Customer Consultation Desk

• * Due to the large number of inquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

Inquiries About the Handling of Personal Information

If you have any questions about the content of the Association’s privacy policy or the personal information held by the Association, or if you wish to request disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, or disclosure of provision to third parties, please contact the Association using the form below.
（Reference：Privacy policy）

• * Please note that it may take some time for us to reply to your email.
• * Inquiries about topics other than the handling of personal data should be sent to “General Inquiries”.

General Inquiries

Expo 2025 Osaka, Kansai, Japan General Contact Centre

• * Support is available in Japanese or English.

Please select the form below that best fits the content of your inquiry,
complete all required information, and submit.

• For Requests (Lectures, etc.)
• For Feedback and Suggestions
• For General Inquiries
• For Media Inquiries

Phone Inquiries

• * It may be difficult to reach us by telephone at certain times of day. If you haven’t already, be sure to check our FAQ section, as your inquiry may already be answered there.
• * Please note that we record your call to confirm the content of the call and the response of the person in charge.
• * We ask all callers to display their caller ID number so that we can call them back in the event that we lose contact with them due to unforeseen problems or in order to ensure that we can respond properly to the call.
  If you have set your phone number to private, please dial “186” first before dialling our number. We appreciate your understanding and cooperation in this matter.
• * Please note that the above phone number is not toll-free. The caller is responsible for any call charges.
• * Please make sure to dial the correct phone number.
• * This number is only for domestic callers. If calling from outside Japan, please call: +813-4553-8025