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FAQ

Click here for frequently asked questions about Expo 2025 Osaka, Kansai, Japan.

Inquiry

Inquiries about Expo 2025 Osaka, Kansai, Japan Official Licensed Goods

Expo 2025 Osaka, Kansai, Japan Official Licensed Goods Customer Consultation Desk

E-mail
info(at) expo2025mlo.jp
Please replace (at) with @.
Reception hours
Monday-Friday, 9:00-17:00 (Japan time)
  • * Due to the large number of inquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

Inquiries About the Handling of Personal Information

If you have any questions about the content of the Association’s privacy policy or the personal information held by the Association, or if you wish to request disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, or disclosure of provision to third parties, please contact the Association using the E-mail address below.
（Reference : Privacy policy）

E-mail
privacy (at) expo2025.or.jp
Please replace (at) with @.
  • * Please note that it may take some time for us to reply to your E-mail.
  • * Inquiries about topics other than the handling of personal data should be sent to “General Inquiries”.
  • * By sending an email to this address, you will be deemed to have agreed to the privacy policy below.
    Please review the privacy policy below before sending.
    ◎Privacy policy : https://www.expo2025.or.jp/en/privacy/

Please only use this E-mail for Inquiries About the Handling of Personal Information (①Unsubscribe from Marketing Communications,②Data Deletion,③Recification of Data,④Consent Withdrawal,⑤Account deletion,and “Data Subject request”).
For support, technical assistance and other types of requests, please contact us through our E-mail.
The information collected in this E-mail is intended to enable the department in charge to respond to your Data Subject Request. This information will be kept and retained after the Data Subject Request has been treated for a certain period of time and then deleted.
Please note that this deletion request will apply to all data collected by The Japan Association for the 2025 World Exposition (hereinafter referred to as “the Association”) and all related Organising Committees for the Association websites/applications where you have registered.
When you send this E-mail, it will not automatically collect your details like name and E-mail address unless you provide it yourself.

【Information to be included in your email】

  • I am a (an)
    ➀Participant in Expo 2025 Osaka, Kansai. Japan
    ➁User the Association Websites and/or Applications
    ➂Business Relationship
    ➃Other
  • Service name you are using
    ➀ExpoID Registration Site
    ➁Admission Ticket Purchase Site
    ➂Other
  • Select request type
    ①Unsubscribe from Marketing Communications
    ②Data Deletion
    ③Recification of Data
    ④Consent Withdrawal
    ⑤Account deletion
    ⑥Other
  • Request details
  • Your Last Name &Your First Name＆Your Middle Name
  • E-mail address
  • Details of Inquiry (Message)

General Inquiries

Expo 2025 Osaka, Kansai, Japan General Contact Centre

E-mail
contact (at) expo2025info.jp
Please replace (at) with @.
Reception hours
Monday-Friday, 9:00-17:00(Japan time)(Closed: Saturdays, Sundays, national holidays, and from December 29 to January 3)
  • * Please note that it may take some time for us to reply to your email.
  • * Support is available in Japanese or English
  • * By sending an email to this address, you will be deemed to have agreed to the privacy policy below.
    Please review the privacy policy below before sending.
    ◎Privacy policy : https://www.expo2025.or.jp/en/privacy/

【Information to be included in your email】

  • Type of Inquiry(Please select and enter from the following)
    ①Requests(Lectures,etc.)
    ②Feedback and suggestions
    ③General Inquiries
  • Your Last Name
  • Your First Name
  • Email Address
  • Type of Organisation(Please select and enter from the following)
    ①Company
    ②Organisation (cultural, medical, social, religious, etc.)
    ③Public Organisation
    ④Academic organisation / Student / Teacher
    ⑤Individual
    ⑥Other
  • Details of Inquiry (Message)

Inquiry Form for International Media

E-mail
media (at) expo2025.or.jp
Please replace (at) with @.
Reception hours
Monday-Friday,9:00-17:00 (Japan time)
  • * Please note that it may take some time for us to reply to your email.
  • * Support is available in Japanese or English
  • * By sending this email, you are deemed to have agreed to the following ‘Privacy Policy’. Please review the details below before sending.
    ◎Privacy policy : https://www.expo2025.or.jp/en/privacy/

【Information to be included in your email】

  • Country / Region
  • Company Name
  • Media Title
  • Media URL
  • Full Name
  • Email Address
  • Subject
  • Details of Inquiry (Message)

Phone Inquiries

TEL
0570-200-066
Reception hours
Monday-Friday, 9:00-17:00(Japan time)(Closed: Saturdays, Sundays, national holidays, and from December 29 to January 3)
  • * It may be difficult to reach us by telephone at certain times of day. If you haven’t already, be sure to check our FAQ section, as your inquiry may already be answered there.
  • * Please note that we record your call to confirm the content of the call and the response of the person in charge.
  • * We ask all callers to display their caller ID number so that we can call them back in the event that we lose contact with them due to unforeseen problems or in order to ensure that we can respond properly to the call.
    If you have set your phone number to private, please dial “186” first before dialling our number. We appreciate your understanding and cooperation in this matter.
  • * Please note that the above phone number is not toll-free. The caller is responsible for any call charges.
  • * Please make sure to dial the correct phone number.
  • * This number is only for domestic callers. If calling from outside Japan, please call: +813-4553-8025