Inquiries

Expo 2025 Osaka, Kansai, Japan General Contact Center

Email Inquiries

• - Due to the large number of inquiries we receive, it may take up us to reply to your email. We appreciate your understanding.

Phone Inquiries

TEL: 0570-200-066

Reception hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. (Closed: Saturday, Sunday, holidays, and December 26 to January 3)

• - Please note that we record your call to confirm the content of the call and the response of the person in charge.
• - We ask all customers to notify us of their caller ID so that we can call them back in the event that we lose contact with them due to unforeseen problems or in order to ensure that we can respond to your call. If you have set your phone number to private, please dial 186 before dialing our number. We appreciate your understanding and cooperation in this matter.
• - There are certain times when it may be difficult to connect by telephone.
• - The above phone number is not toll-free. Any phone charges must be borne by the caller.
• - Please make sure to dial the correct phone number.
• - This number is only for domestic callers. If calling from outside Japan, please call: +813-4553-8025

If you have an inquiry regarding admission tickets or ExpoIDs please contact us via one of the following:

Email Inquiries

For inquiries relating to ExpoID registration and admission ticket purchases, answers will depend on the model of your device and the browser you are using.

In addition to information on the device model and browser, we may be able to provide a more detailed response if you also provide us with the exact message displayed on the screen. We would highly appreciate your cooperation.

- Due to the large number of inquiries we receive, it may take up us to reply to your email. We appreciate your understanding.

We will send notifications and respond to inquiries regarding ExpoID by email or telephone.Wewill not contact you via text message.
We will send notifications from an email address with one of the following domains.

xxx@expo2025info.jp
xxx@expo2025.or.jp
xxx@expo2025-support.jp
xxx@accounts.expo2025.or.jp, etc.

Phone Inquiries

TEL: 0570-200-066

Reception hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. (Closed: Saturday, Sunday, holidays, and December 29 to January 3.)

• - Please note that we record your call to confirm the content of the call and the response of the person in charge.
• - We ask all customers to notify us of their caller ID so that we can call them back in the event that we lose contact with them due to unforeseen problems or in order to ensure that we can respond to your call. If you have set your phone number to private, please dial 186 before dialing our number. We appreciate your understanding and cooperation in this matter.
• - There are certain times when it may be difficult to connect by telephone.
• - The above phone number is not toll-free. Any phone charges must be borne by the caller.
• - Please make sure to dial the correct phone number.
• - This number is only for domestic callers. If calling from outside Japan, please call: +813-4553-8025.

If you have an inquiry about the EXPO2025 Digital Wallet, please contact us via the following methods:

・Click here for the EXPO20205 Digital Wallet FAQ.

Email Inquiries

※Email support hours are 9:00~17:00 (Japan time) on weekdays.
※We will respond to inquiries gradually, but it may take some time to respond to emails. We appreciate your understanding.