If you feel ill or suffer an injury at the Expo site, please contact a nearby staff member or security guard. First aid will be provided at medical clinics (three locations, doctors and nurses on duty) and first aid stations (five locations, nurses on duty).
| Name of Medical Rescue Facility | Location |
|---|---|
| East Gate Clinic* | East Gate Facilities E3 |
| North Grand Ring Clinic* | Service Facilities Northeast |
| West Gate Clinic | West Gate Facilities W3 |
| Southeast First Aid Station | Service Facilities Southeast |
| Forest of Tranquility First Aid Station | Rest Area 3 |
| Northwest First Aid Station | Rest Area 2 |
| Southwest First Aid Station | Rest Area 1 |
| West Gate First Aid Station | West Gate Facilities E1 |
Hours: 9:00-22:00 *The East Gate and North Grand Ring clinics will operate from 9:00-16:30.
The West Gate Clinic and the five first aid stations will continue to be open after 16:30.
How to use: Anyone is welcome to use this facility. (Other accompanying group members are also welcome to wait inside.)
Hours: 9:00~22:00
*Lending service is available until 21:00
The Accessibility Center provides support for guests through services such as written and sign language communication and the lending of wheelchairs, walking aids and other accessibility related items.
| Zone Name | Accessibility Center Location |
|---|---|
| East Gate Zone | East Gate Facilities W. |
| West Gate Zone | West Gate Facilities E. |
● wheelchairs
Wheelchairs are available to borrow free of charge for visitors with mobility issues so that they can comfortably enjoy the Expo.
How to borrow: After getting a ticket at the reception machine, please enquire with the staff.
Number available: Approx. 300
Approximate Dimensions: (when in use) width 540 x depth 970 x height 890mm (when folded) width 220× depth 970× height 650mm
Note:The wheelchairs can only be used within the Expo site. Numbers are limited to one wheelchair per person.
● Walking Aids
Walking aids are available to borrow free of charge for visitors with mobility issues so that they can comfortably enjoy the Expo.
How to borrow: After getting a ticket at the reception machine, please enquire with the staff.
Number available: 140
Approximate Dimensions: (when in use) width 480 mm x depth 650 mm x height 740 to 965 mm
(when folded) width 260 mm x depth 740 mm
Note: The walking aids can only be used within the Expo site. Numbers are limited to one walking aid per person.
● Other Items
Please enquire with our staff about borrowing other items such as canes and hearing amplifiers (cartilage conduction sound collectors) free of charge.
Lending of rain gear for wheelchairs and rain gear for assistance dogs is planned to start from June.
● Services for People Who Have Difficulty With Spoken Communication
〇Written communication using the Swipe Talk app.
The Swipe Talk app displays spoken words on the screen in the location traced by the user’s finger. This can be used to assist in communication with people who are hard of hearing or from other countries. Our staff will respond to your enquiry using this app.
〇Remote Sign Language Interpretation Service
Service hours: 9:00-18:00
Sign language interpreters are available to assist visitors remotely.
● Services for non-Japanese speakers
〇VoiceBiz® UCDisplay®
Speech in 13 languages, including Japanese, is recognised and displayed on a transparent screen as highly accurate translated text.
This is a universal communication translation service that allows users to interact with others while still being able to see their facial expressions. Japanese / English / Simplified Chinese / Traditional Chinese / Korean / Indonesian / Thai / Vietnamese / Portuguese (Brazilian) / Myanmar / Spanish / French / Filipino
● Provision of Various Maps
・Official Accessibility Map (Japanese and English versions)
・Official Sensory Map (Japanese and English versions) (* Distributed for free to those who need it.)
・Official Tactile Map
・Official Expo Site Map (Japanese and English versions)
(* Available for purchase for those who cannot view the digital map on EXPO 2025 Visitors or the official site.)
For more information:
● Distribution of Help Mark Tags
This tag allows people to let others around them know that they need assistance or special consideration even if their condition is not visibly apparent. Help Mark Tags are also available outside the Expo site. For more information, please click the link below.
We provide support so that people who had given up on going to Expo 2025 (elderly people, people with disabilities, etc.) can still go and enjoy it.
Hours: 10:00~17:30
Support available for:
-assisting wheelchair users in getting around
-assisting people with impaired vision in getting around
-escorting these individuals around the Expo site
LET’S EXPO staff will help you move around the venue.(Reservation required)
This is a service centre for visitors with small children.
How to Use: Free to use by visitors and accompanying persons.
Opening Hours: 9:00-22:00
*Lending service is available until 21:00
| Zone Name | Location |
|---|---|
| East Gate Zone | East Gate Facilities E2 |
| West Gate Zone | West Gate Facilities W1 |
● Pushchairs/Stollers
To ensure the comfort of younger visitors and their guardians, pushchairs/strollers are available to borrow free of charge.
Number available: 800
Age limit: 1 month old to 4 years old (48 months)
Weight limit: 18 kg or less
Size: (when in use) 525 mm (width) x 756 mm (depth) x 1039 mm (height)
(When folded) 525 mm (width) x 419 mm (depth) x 984 mm (height)
Note: The pushchairs/strollers can only be used within the Expo site. Numbers are limited to one pushchair per person.
● Lost Child Support
If your child is lost, please contact the nearest member of staff or information centre immediately. The Lost Child Center will provide temporary care for lost children who are in our custody.
● Lost Child Wristband
In addition, Lost Child Wristbands are also available at the Lost Child Center to call lost parents.
● Children’s Toilet and Baby Care
Nursing rooms, baby changing stations, and children’s toilets are available. Please enquire with our staff about facilities with hot water for preparing milk.
● Pod Type Baby Care Rooms
These are fully private spaces where you can breastfeed, bottle feed and change diapers. There are 3 locations in the facility.
How to use: Anyone is welcome to use these facilities. (Other accompanying group members are also welcome to wait inside.)
Hours: 9:00~21:00
| Zone Name | Location |
|---|---|
| East Gate Zone | Inside the East Gate Accessibility Center (1 room) |
| Inside the East Lost Child Center and Baby Center (2 rooms) | |
| West Gate Zone | Inside the West Gate Accessibility Center (1 room) |
These rooms provide a peaceful space where visitors can rest and recover if they feel over-stimulated, stressed, or dysregulated. They are available in 8 locations throughout the Expo site.
How to Use: Anyone is welcome to use this facility. (Other accompanying group members are also welcome to wait inside.)
Opening hours: 9:00 – 21:30
| Zone Name | Location |
|---|---|
| East Gate Zone | East Gate Accessibility Center (private room) |
| Service Facilities Northeast inside indoor rest area (cubicle type) | |
| Service Facilities Southeast (private room and cubicle type) | |
| Forest of Tranquility Zone | Rest Area 3 Forest Southeast (private room) |
| Rest Area 4 Forest Northeast (private room) | |
| West Gate Zone | West Gate Accessibility Center (private room) |
| Rest Area 1 Grand Ring Southwest (3 private rooms) | |
| Rest Area 2 Grand Ring Northwest (private room) |
Visitors of any religion and culture are free to use this facility for prayer, meditation, quiet contemplation, etc.
How to use: Anyone is welcome to use this facility. (Other accompanying group members are also welcome to wait inside.)
Opening Hours: 9:00 – 21:30
| Zone Name | Location |
|---|---|
| Forest of Tranquility Zone | Rest Area 4 Forest Northeast |
This app provides audio information to assist people with impaired vision and international visitors in getting around. By scanning the 2D codes placed throughout the Expo site with a smartphone camera, the application provides location information, distance to the user’s destination, and more. 2D codes are placed on information signs, restrooms, and digital signage throughout the venue. Please download the app below before coming to the Expo.
* Planned locations of information signs and digital signage
This is a voice navigation app to assist people with visual impairments in navigating around the Expo site.
By scanning the 2D codes placed on the tactile paving blocks around the site with a smartphone camera, the app provides voice guidance on the best route from each point to the destination.
Please download the app from the links below in advance and use it when you visit.
This is an app that all visitors can use free of charge by simply installing it on their smartphones or other devices. Visitors can enjoy conversations beyond the “language barrier” when making enquiries with staff or communicating with international visitors.
The application is available in 30 languages including Japanese.
This service translates announcements broadcast over the loudspeaker indoors and outdoors at the Expo site into the language set on your smartphone or other device and allows you to view them in text form. You don’t need a dedicated app to use this service. Just scan the 2D code to access the Text Announcements website. The service is primarily available in Japanese and English, with support for up to 7 languages.
