Press Release

The Japan Association for the 2025 World Exposition (hereinafter referred to as “the Association”) has formulated the “Code of Sustainable Procurement,” which stipulates the standards and operation methods for the procurement process of goods and services, with the aim of ensuring the sustainable operation of Expo 2025 Osaka, Kansai, Japan (hereinafter referred to as “the Expo”). To ensure its effectiveness, the Association is establishing and operating a grievance mechanism, to receive and respond appropriately to reports of non-compliance with the Code of Sustainable Procurement, including within the supply chain.
The grievance mechanism at the Expo will handle a wide range of reports on non-compliance with environmental, human rights, labour, and other issues, including within the supply chain, for goods and services procured by the Association and others. Until now, the Expo 2025 Osaka, Kansai, Japan General Contact Centre has been the point of contact for these issues, but the Association has now decided to open a dedicated  desk for reports.
The dedicated desk will be made accessible to a diverse range of nationalities in the supply chain and will be publicised through the creation of publicity materials in multiple languages.
We will continue to work with various stakeholders, including businesses involved in the manufacture, sale, and provision of goods and services, as well as all the organisations involved in the operation of the pavilions to ensure that procurement of goods and services is carried out in accordance with the Code of Sustainable Procurement.

■ Dedicated desk opening period
July 3, 2024 to December 31, 2025
■ Dedicated desk
Email: grievance@suscode.expo2025.or.jpr
*A report form is available on the Code of Sustainable Procurement page of the Association’s official website. A summary of received reports and their status of processing procedures will also be posted. 
*If you wish to submit by mail, please send to the following address:
Osaka Prefectural Government Sakishima Building 47F, 1-14-16 Nanko-kita, Suminoe-ku, Osaka 559-0034, Japan
Japan Association for the 2025 World Exposition Policy and Planning Bureau Sustainability Department
To: Person in charge of reports

■ Subjects handled by this desk
Non-compliance or suspected non-compliance with the Code of Sustainable Procurement regarding goods, services and licensed products procured by the Association (including those procured by sponsors and goods and other items procured by management bodies of pavilions and others in connection with the Expo).

■ The Association’s official website “Code of Sustainable Procurement” page
(For further details, please see below)　　
https://www.expo2025.or.jp/en/overview/sustainability/

(Enquiries)　　
Global Communication Department, Japan Association for the 2025 World Exposition
Email: globalpr@expo2025.or.jp